Privacy policy

Last updated: September 22, 2026

At ZUAY, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit or make a purchase from our website.

1. Information We Collect

When you visit our website, place an order, create an account, or contact us, we may collect information such as:

  • Your name
  • Billing and shipping address
  • Phone number
  • Email address
  • Order and purchase details
  • Payment-related information
  • Information you provide when contacting us
  • Device, browser, and website usage information

We only collect information that is reasonably necessary to operate our store and provide our services.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Communicate with you about your orders
  • Provide customer support
  • Process payments
  • Improve our website, products, and services
  • Prevent fraud and protect our store
  • Send marketing communications when you have agreed to receive them
  • Comply with applicable legal requirements

3. Payments

Payments are processed through our available payment providers. ZUAY does not intentionally store complete payment card details on its own systems.

Your payment information may be processed by third-party payment providers according to their own privacy policies and security practices.

4. Shopify and Third-Party Services

Our store is powered by Shopify. Shopify and other service providers may process information necessary to operate our website, process orders, payments, analytics, advertising, shipping, and customer communications.

These providers may have their own privacy policies governing how they handle your information.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to:

  • Keep our website functioning properly
  • Remember your preferences
  • Understand how visitors use our website
  • Improve website performance
  • Support advertising and marketing activities

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect some website functionality.

6. Marketing Communications

If you choose to subscribe to our emails or other marketing communications, we may use your contact information to send you updates about ZUAY, new collections, offers, and other relevant information.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.

7. Sharing Your Information

We may share information with trusted service providers when necessary to operate our business, including providers involved in:

  • Payment processing
  • Shipping and delivery
  • Website hosting and technology
  • Analytics
  • Marketing and advertising
  • Customer support

We do not sell your personal information as a product.

We may also disclose information where required by law or when necessary to protect our rights, customers, or business.

8. Data Security

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

9. Children's Privacy

ZUAY sells clothing designed for children, but our website and purchasing process are intended for parents, guardians, and other adults.

We do not knowingly request or collect personal information directly from children for the purpose of making purchases. If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.

10. Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information.

To make a privacy-related request, please contact us using the contact information provided on our website.

11. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements.

The updated version will be posted on this page with the revised Last updated date.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact ZUAY through the contact information provided on our website.