Return & Cancellation Policy

Last updated: September 22, 2026

At ZUAY, we want you to be happy with your purchase. Please read the following policy carefully before placing an order.

1. Returns & Exchanges

We accept returns or exchanges within 7 days of delivery, provided the item meets the conditions below.

To be eligible for a return or exchange:

• The item must be unused and unworn.
• The item must be in its original condition.
• The item must have its original tags and packaging attached.
• The item must not have been washed, altered, damaged, stained, or otherwise used.
• Proof of purchase or the original order details must be provided.

Items that do not meet these conditions may not be accepted.

2. Items That Cannot Be Returned

For hygiene and product-quality reasons, certain items may not be eligible for return or exchange.

This may include:

• Items that have been worn or washed
• Items with removed or damaged tags
• Customized or altered items
• Items damaged after delivery due to customer use
• Items purchased as final sale, where clearly stated

3. Damaged or Incorrect Items

Please inspect your order when you receive it.

If you receive an incorrect, damaged, or defective item, contact us within 48 hours of delivery with:

• Your order number
• A description of the issue
• Clear photographs or video showing the issue

We will review the issue and, where appropriate, arrange an exchange, replacement, or other suitable resolution.

4. Return Process

To request a return or exchange, contact ZUAY using the contact information provided on our website.

Please do not send an item back without contacting us first. We will provide instructions for the return where applicable.

5. Return Shipping

Unless the item is incorrect, damaged, or defective, the customer may be responsible for the cost of returning the item.

If the return is due to an error on our part or a confirmed defective item, ZUAY will determine the appropriate return or replacement arrangement.

6. Exchanges

If you would like to exchange an eligible item for another size or item, please contact us within 7 days of delivery.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer an alternative resolution.

7. Refunds

Once a returned item has been received and inspected, we will notify you whether the return has been approved.

Approved refunds will be processed using the applicable payment/refund method.

The time required for a refund to reach you may vary depending on the payment provider or financial institution.

8. Order Cancellations

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed, dispatched, or handed over to the delivery service, cancellation may no longer be possible and the order may instead be subject to our return policy.

9. Sale & Promotional Items

Items purchased during a sale or promotional campaign may have different return or exchange conditions.

Any special conditions will be clearly stated at the time of purchase.

10. Changes to This Policy

ZUAY may update this Return & Cancellation Policy from time to time. Any changes will be posted on this page with the revised Last updated date.

11. Contact Us

For return, exchange, or cancellation requests, please contact ZUAY through the contact information provided on our website.