Shipping Policy

Last updated: September 22, 2026

At ZUAY, we aim to make sure your order reaches you safely and on time.

1. Processing Time

Orders are usually processed and prepared for dispatch within 1–2 working days after the order is confirmed.

2. Delivery Time

Once your order has been dispatched, delivery typically takes 5–7 working days.

Delivery times may vary depending on the destination, courier service, weather conditions, public holidays, or other circumstances outside our control.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

4. Order Tracking

Where tracking is available, tracking details may be provided once your order has been dispatched.

5. Delivery Delays

While we work with our delivery partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control.

If your order has not arrived within the expected delivery period, please contact us with your order number so we can assist you.

6. Incorrect Shipping Information

Please make sure your name, phone number, and delivery address are correct when placing your order.

ZUAY is not responsible for delays or additional delivery costs resulting from incorrect or incomplete information provided at checkout.

7. Contact Us

If you have questions about your order or delivery, please contact ZUAY through the contact information provided on our website.